Privacy Policy
How Wazent handles account, business, and customer conversation data.
This Privacy Policy explains how Wazent, operated by Emmyta Hub Systems, collects and uses information and how businesses can contact us about privacy requests.
Business data
We process account, contact, conversation, automation, broadcast, template, billing, and integration data needed to operate Wazent.
Access controls
Authentication, account roles, provider secrets, and webhook security are used to reduce unauthorized access.
Customer responsibility
Businesses using Wazent are responsible for having permission to message their own customers on WhatsApp.
Operator
Wazent is operated by Emmyta Hub Systems. The Wazent website and dashboard are provided from wazent.com.
Businesses may connect their Meta or WhatsApp Business accounts to Wazent so they can use Wazent's messaging, automation, support, analytics, account-management, and workflow features.
Information we collect
Wazent collects information you provide when creating and managing an account, including name, email address, business profile details, connected WhatsApp channel details, contacts, messages, templates, automation rules, broadcasts, billing status, and support requests.
We also collect technical information such as device, browser, IP address, authentication status, error logs, webhook delivery logs, and usage events needed to secure and operate the service.
How we use information
We use information to provide the dashboard, mobile app, WhatsApp messaging features, automation rules, analytics, billing, notifications, support, security, and service improvements.
Wazent may process WhatsApp or Meta Platform Data only to provide requested messaging, automation, support, analytics, account-management, and workflow features.
We do not sell customer conversation data, WhatsApp data, or Meta Platform Data to advertisers or unrelated third parties.
Access and sharing
Access to connected WhatsApp data is limited to the connected business, authorized workspace users, necessary service providers, and situations where access is required by law or to protect the service.
Service providers may help us operate Wazent, including hosting, authentication, payments, email delivery, analytics, and messaging infrastructure.
Third-party providers
Wazent uses third-party providers such as Meta WhatsApp Business Cloud API, Clerk, Paystack, Resend, Render, Vercel, and database or infrastructure providers. Their own terms and privacy practices may apply when your data is processed through their services.
Businesses should review Meta's WhatsApp Business policies before sending customer messages through Wazent.
Disconnecting WhatsApp
Customers may disconnect their WhatsApp integration from Wazent or remove related access through their Meta business settings where supported.
Disconnecting may limit Wazent features that depend on WhatsApp messaging, templates, webhooks, or account-management data.
Data retention and deletion
We keep account and operational data for as long as needed to provide the service, comply with legal obligations, prevent abuse, resolve disputes, and maintain business records.
To request account data deletion or privacy assistance, contact support@wazent.com from the email address associated with your Wazent account.
Wazent uses reasonable technical and organizational safeguards designed to protect account, integration, and messaging data.