Support
Get help with your Wazent account and WhatsApp setup.
Support is available for onboarding, connected channels, broadcasts, auto-replies, billing, mobile installation, and account questions.
WhatsApp setup
Get help connecting Meta WhatsApp Cloud API, checking webhook URLs, and testing inbound messages.
Billing support
Ask about subscriptions, receipts, plan changes, Paystack checkout, and payment confirmations.
Product help
Troubleshoot inbox, contacts, broadcasts, templates, mobile app access, and notification settings.
Before contacting support
Check that you are using the correct Wazent account email and that your WhatsApp, Paystack, Clerk, Resend, and Meta settings match the dashboard instructions.
If you see an error, copy the exact message and include screenshots. This helps us identify whether the issue is in Wazent or a connected provider.
Priority issues
Account access, billing, broken message delivery, failed webhooks, and production WhatsApp connection issues are treated as high priority.
Mobile app installation
For Android APK installation, allow installs from your browser when prompted. If an old build is installed, uninstall it before installing the latest Wazent APK.
Security
Never send passwords, private keys, database URLs, Paystack secret keys, Meta access tokens, or Clerk secret keys by email unless support specifically gives you a secure method.